Tell us where it happened
Choose the app in the contact form. Include the app version, device model and operating system version if you know them. Different versions can behave differently.
Describe the steps
Start with what you were trying to do, then list the steps that led to the problem. Tell us whether it happens every time or only occasionally.
Compare expected and actual results
Describe what you expected to see and what appeared instead. If there was an error message, include its wording after removing any personal details.
Keep your information private
Do not send passwords, one-time codes, recovery keys, payment details or health records. A description of the problem is usually the best place to start.
Send it to the right place
Use “Report a problem” in the Support Hub form. If you are sharing an improvement rather than reporting an error, choose “Share an idea”.